Maximizing Your Workforce Performance
Municipal staff deliver critical services every day and can serve as the chief arbiters of your customers’ attitudes toward their government. They are, at every level, the face of your organization. In order for them to understand that they are an important part of the organization, systems must be put in place to fully engage staff in how services are delivered, how to work with each other and where they fit in the overall goals of your government. A strong performance management system is built from the ground up by all of the staff. By taking this approach, you and the staff understand that performance management is not a yearly event to be dreaded or quickly forgotten, but is part of the daily conversation among each other and between them and their supervisors. Their roles are clearly defined based on input from the employees themselves, you and external expertise. It is important to establish personal goals that relate to the overall expectations of what all of them should bring to the workplace and professional goals that relate not just to specific skills required for the job, but for achieving the overarching goals of your organization.
Instructor: Timi Kirchner